Spa Policies & Mission Statement

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Coastal Skin Care Day Spa Mission Statement

Welcome to our Day Spa.  Let our experienced staff create a healthy escape from the demands of today’s hectic pace.  Our professionally trained estheticians, massage therapists, permanent make-up artist, and lash extension specialist are here to recommend treatments and products best suited for you to achieve and maintain health, radiance and beauty.

Most important is our firm belief that customer service and continuous improvement in technique and cutting edge modalities are paramount in achieving customer satisfaction and truly, the whole reason we exist.

Whether for an hour or several hours, spending time at Coastal Skin Care Day Spa will offer you tranquility, rejuvenation………and amazing results!!

Coastal Skin Care Day Spa Policies & Procedures

  • Hours of Operation: Tuesday through Saturday, 10:00 am– 5:00pm; Closed on Sunday & Monday
  • Cancellation Policy: Spa services are guaranteed with a credit card. Your card will NOT be charged in advance. Storing a card on file is to ensure your appointment is secure and to protect the business from No Shows or Late Cancellations. If you need to cancel or reschedule your appointment, please notify us by phone at least 24 hours in advance. Cancellations with less than 24 hours notice will be charged 50% value of service. Cancellations within 6 hours of appointment time will be charged at full value of service. This applies to gift certificates we have on file as well.
  • NO SHOWS: If you fail to show up for your appointment, you will be charged at full value for the missed appointment. This applies to gift certificates we have on file as well. We will use these certificates if you do not show up for your appointment without notification.
  • Arrival at the Spa: If you arrive late for your appointment, you will receive the remaining time of your service. Your service price will not be reduced because you are late. If you arrive too late to receive any treatment time, this will be treated as a No Show and you will be charged at full value of service missed.
  • Age Requirements: Spa services are available to individuals 10 years of age and older.  As a courtesy to our other guests, please do not bring children to your spa appointment.
  • Cell Phones: Respecting the private and personal nature of our environment, loud conversation, cell phones and other electronic devices are not permitted inside the spa. Please silence your phone in the spa and take your calls outside.  We appreciate it.
  • Animals: We love animals as much as you do, but State Law prohibits any animals on the premises except for certified service animals.
  • Product returns: Any product return or exchange must be done within 30 days of purchase and accompanied by a receipt.  We do not accept returns on Jane Iredale cosmetics.
  • We are not responsible for lost or stolen items. We encourage you to leave valuables at home.
  • Gift certificates are redeemable only when presented at time of service.
  • We accept Visa, Mastercard, Discover, American Express and Debit cards.
  • Prices are subject to change. Correct service prices will be listed on our website.
Coastal Skin Care Day Spa and Medi-Spa

428 Poli St #2C

Ventura, CA 93001

(805) 641-2345

Open Hours

Tuesday-Saturday 10am-5pm
Sunday-Monday Closed

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